JOB TITLE: Service Manager

DEPARTMENT: Service

REPORTS TO: General Manager

Summary:

This full-time position requires advanced product knowledge and multiple years in repair experience on all bike related services.

Duties/Responsibilities:

• Advanced knowledge of most current repair methods

• Assemble new bicycles

• Ability to accurately diagnose and repair service items.

• Build and maintain relationships with customers.

• Maintain a relationship with fellow mechanics and employees

• Continue education with industry trends

• Participation and lead in shop rides and events.

• Properly complete all repairs on time

• Complete Rapid Cycling new employee training protocol.

Education/Experience: At least three years of bicycle service experience. 100% Shimano Tech Training completed. Continued education certifications such as: SRAM STU, Ebike Certifications, ETC.

Skills and Traits: Mechanically inclined, outgoing, enthusiastic, sociable, positive attitude, passionate about cycling